Frequently Asked Questions
Everything you need to know about shopping with Charms.
What materials are used in Charms jewelry and accessories?
We use high-quality materials including 14k gold plating, 925 sterling silver, and ethically sourced gemstones. Detailed material specifications are listed on each product page.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my Charms pieces?
To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, Charms ships to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated automatically at checkout based on your destination.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.